Having a cancellation policy in place is essential for DJs in St. Louis, Missouri to protect themselves from potential losses due to last-minute event cancellations. For first-level events, cancellations can be made with at least two weeks' notice. Standard spaces can be canceled at any time.
In the event that the promoter, team, artist, or venue cancels the event, MetroTix may provide a nominal refund for tickets purchased through their website or contact center. However, deferrals and venue changes are usually not eligible for refunds. The decision to issue refunds is made by the headquarters or developer and MetroTix assumes no responsibility for this decision. If a refund is issued, it will appear on the credit card statement within 3 to 10 business days. For guests who are deaf or hard of hearing, Relay Missouri provides a service by calling 711 (in Missouri), 800-735-2966 (TTY), or 800-676-3777 (outside Missouri) to contact customer service by phone.
Additionally, it is recommended to use the latest version of a web browser when ordering tickets online.